Provider Hub

Thanks for joining the Mowing and Plowing Team . Here is a little help on best practices on mowing lawns , plowing , and navigating the APP. 

Join our facebook group for providers 

Your success is our success. We want you to have all the advantages in order to succeed on our Platform . Great reviews and low cancellation will make you successful on our platform .

 

We keep our platform with just the right number of providers in order for you to earn as much money possible . 

NO MARKETING OR DOING JOBS OUTSIDE OF OUR APP - We have a strict no compete clause . You will automatically be kicked off our app if you leave marketing material , or book jobs with our clients outside of the app . Please refer to the terms and conditions

Getting Started
Setting up your provider account

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Setting up your account is easy . We only require you have insurance , License , bank account , and cell phone to receive jobs. Everything else during the sign up is standard information . Below is all the steps during sign up . 

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Bank Account Details - This information goes directly to strip in order to set up your account . This is also the bank account that your payments will be sent so make sure you enter the correct information so you get paid with no issues. 

Social Security - Stripe needs to confirm your information by asking for your last 4 digits of social security . 

Type of equipment - We ask this to make sure you have the proper equipment to complete the jobs. 

License , ID , Insurance - Please upload your license for verification , and business insurance . 

Once you have done this your information will be sent to our ADMIN for verification .  (Usually takes a few hours to 24 hour) . 

Reasons that may cause delay on approval :

1. Missing information / Incorrect information

2. ID , License , or insurance missing 

3. We may not be in your city 

 
 

Provider APP

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Profile - Update your account and banking information.

Home- View available jobs , active jobs , and completed job. 

Earnings - Shows all payments made to your account.

Job History- Shows all completed jobs and details

Change Password- Update your password

Reviews and Ratings- Shows all your customer reviews and cancel ratings. 

FAQ- Frequently asked questions . 

About APP - Learn more about the app. 

Support - Live chat support

Report a Bug - Send us any issues you run into.  

Logout- Logout of APP 

 

Getting Jobs

All jobs are automatically sent to your phone when they come in . Jobs are already paid from customer so you don't have to worry about bidding or getting paid. As long as you do a good job and nothing is disputed from the customer payment will be sent within 2-3 days after the job is completed. 

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Booking a Job

Once you download the APP you will begin to receive jobs in your area . Similar to 'Door Dash' you just accept or decline the job based on the details of the job . 

Tip: Only accept jobs you can handle in order to receive a great review . 

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Instant Job

The New INSTANT JOB features lets the customer order same day service .

 

What that means for you is more money. Same day jobs are charged an extra fee which goes to you . 

 

Only accept if you can handle these jobs same day . 

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Cancelling a Job

Things happen we know . You can cancel a job directly on the APP . Just click on the job and press

( Cancel Job) . 

Please remember that all cancels may lower your overall provider score .

Deactivation Policy : Eligible if Below 75 % 

 

Completing a Job

You have picked up a job now it's time to complete it . Here are all the steps to marking a job as completed . 

1. Click Heading to job 

2. Click Arrived at Job 

3. Click Start Job 

4. Take 3 pics of job Front lawn , Back Lawn , and Address on house

5. Mark job as complete 

6. Take 3 after pics : Front lawn , back lawn , and address on house 

That's it . See images below of the process. 

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Get Paid

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Payment is sent after job is completed . Depending on your bank account stripe takes 2-3 days to receive your payment . If you do not receive your payment after 3 days contact us via support on your app . 

All Job Payouts are listed under your earnings tab . Use the filter to view payments on desired dates. We are working to add more details to this section.

Our FEES:  Admin fee is 20% for each job . This is how we are able to stay in operation and market for you . Here is an example of the breakdown . 

Customer pays $75 for a lawn .  

We take 20% or : $15 

You get 80% or : $60 

Stripe Fees are 2.9% so you must take that out of your $60 total. Your final Payout for this job would be $58.26

 
 

The Perfect Lawn

Mowing a perfect Lawn

In order to keep receiving lawns from us you must keep high ratings and low cancelations . Here are a few tips . 

1. Mowing - Make sure you mow entire lawn ( Front , back, and any side lawn ) at the correct height and straight line . 

2. Weed Whacking - Forgetting this step will almost always get you a bad review . All trees , poles , around the house , around the fence line , etc should be trimmed down with weed whacker to the same height as mow. 

3. Edging - Turn your weed whacker or use an edger . Put a nice line on each lawn . If lawn is overgrown do your best to make a solid edge. You are not required to dig out an overgrown edge. 

4. Clean up - Blow off all debris from sidewalks , walkways , driveways , steps , patio , etc . 

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Here are a few tips: 

  • Mulch clippings - There is nothing worse than seeing clumps of grass in your lawn. 

  • Cut grass at correct length - 2.5 - 3 inches is typical grass heights . If the customers likes to keep their grass high and thick , then you should accommodate them . 

  • Mow earlier in the day - To avoid customers from having to call us all day to ask when the provider will show up , just give them a cut as early as possible. 

  • Refer to customer Notes- Look at the job notes as they come directly from customer. Do not do any extra work that is not required for mowing. 

  • Weed whack , Edge,  and clean up - Never skip on these as it will automatically leave you a bad review . Edging a lawn you can use weed trimmer . Do your best on overgrown edges , no need to dig them out . 

Job not as described

You accept a job that says the lawn height is 0-4 inches and you show up and the lawn looks likes this . What do you do ? 

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The first thing you do is take some pictures and contact us via live chat on the APP .

 

DO NOT MOW THE LAWN BEFORE WE NEGOTIATE A NEW PRICE WITH OWNER . 

We will try to negotiate a higher price for the lawn before you start . If customer accept the price you are good to start .   

Initial Price : $45   

Negotiated New Price: $95 

You receive : $95 

 

The Perfect
Driveway

Dragging snow from front to end of driveway , clearing apron ( end of drive) , pushing snow to desired location from customer . 

That's It . 

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Reviews

Doing great work leads to great reviews . Our top providers receive more jobs . Also don't cancel to many times because if your cancel rating goes up to high you will be removed from the app. 

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Provider Support

Everything is pretty simple from signing up , booking a job , completing a job , and getting paid . But we understand that you may still have questions or concerns regarding your account . 

Contact us via Live chat from your app . If our support team can't answer your question they will send it to a team member who can.